How to Make Hospital Management Software: A Guide to Improving the Ecosystem

Konstantin Kalinin

Head of Content

May 19, 2021

The concept of managing a hospital can make anyone go dizzy. Arranging patient flows, allocating resources, tracking inventory, and managing finances already sounds intimidating. At the same time, that barely scratches what it takes to run a health facility efficiently.

Hopefully, you’ve come here looking for the info on how to develop a hospital management system. In this blog, we’ll explain how you can create an effective, versatile hospital management software that brings you peace of mind and grows your business.

Table of Contents:

1. Hospital Management System (HMS) Definition
2. How Does HMS Work?
3. Existing Types of Hospital Management Software
4. Let’s Talk About the HMS Benefits
5. Hospital Management System Features
6. What You Need to Know Before Implementing Hospital Management Software
7. How to Create Hospital Management Software: Crucial Steps
8. How Much Does It Cost to Develop a Custom Hospital Management System from Scratch?

Hospital Management System (HMS) Definition

What is a Hospital Management System (aka Hospital Management Software)?

A typical HMS is a mix of cloud and mobile applications, all working together as a seamless system. It automates and streamlines various aspects of managing a clinic, hospital, or another health facility.

Healthcare app development, specifically developing a hospital management software may also sound like a big hairy mess to some of us who are not too tech-friendly. So let’s take hospital management software apart and uncover what it’s made of. Usually, you’d expect the following components:

• patient CRM platform
• doctor directory
• electronic health records (EHR)
• accounting and billing
• inventory
• lab software
• business intelligence

You can think of these pieces as sort of modules that interconnect and empower hospital management, doctors, and other med personnel. Note that not every hospital management system includes all the modules from the list. Sometimes, there can be more components. For example:

• pharmacy and radiology modules
• claims management
• doctor and patient portals

Some “experts” would argue that telemedicine can be part of HMS. But think for a minute, “What does doctor-patient communication have to do with managing a hospital?” Yes, virtual consultations do help with treatment but obviously, have very little to do with managing a clinic per se.

I’d go so far as to say that every app capturing data and making it available for a clinic’s management is part of hospital management software.

Let’s just keep in mind that hospital management systems focus on managing a health facility.

How Does HMS Work?

We’ve already established that the purpose of hospital management software is to streamline hospital operations. So, how does that work precisely?

Managing a clinic is all about controlling workflows and information streams in its different departments. The management needs to know how doctors’ performance correlates with finances, what medicine is soon to run out of stock, where patient interactions suffer hiccups, and a myriad of other things.

A hospital management system pulls all this data together. It consolidates it in the form of actionable reports so that managers can immediately see what hospital operations need their most attention.

Here’s a brief example of an HMS at work.

A new patient calls to schedule a consultation. As soon as the front desk has set up a meeting, the patient is in the hospital’s CRM software. That’s where all interactions with this patient will be recorded, including but not limited to phone call records, notes, assigned doctors, etc. The CRM will also notify the patient of the upcoming appointment via a text message or automated phone call.

To schedule a meeting, an administrator uses a doctor directory, which keeps track of available doctors, suggests a suitable specialist, and provides their contact details. Think of it as a contacts app combined with a calendar displaying doctors’ schedules.

During the visit, a doctor enters all patient details into an EHR system. Unlike a patient CRM, which serves as a general timeline tool for registering patient interactions, the EHR solution stores the entire patient’s medical history.

Let’s say the doctor recommends to our imaginary patient a lab test. The EHR piece of the HMS reaches out to the lab software and notifies the personnel.

At the same time, the inventory management system checks that the lab has all the necessary equipment and medicine in place to run the test. The test results are automatically added to patient records.

Finally, the accounting application keeps the patient’s bill up-to-date throughout these interactions, taking into account her health insurance coverage.

See how all these parts of an HMS work together? Now imagine a separate dashboard where managers can zero in on any of these interactions or get a more general view across the entire facility.

Of course, that’s a very simplistic example of a hospital management system’s operations, but hopefully, you get the idea.

Existing Types of Hospital Management Software

Much like with other professional software suites, hospitals can choose between:

• out-of-the-box hospital management systems
• custom-built hospital management solutions

Out-of-the-box HMS pros and cons

Something to be aware of if you decide to go with a ready-made HMS is they often come with excessive features. That means you will be paying for all its bells and whistles even though your clinic may not need all this functionality.

The advantage of an off-the-shelf HMS, e.g., eHospital, is that its implementation takes considerably less time than building such a solution from scratch. At the same time, a canned HMS will dictate your hospital’s workflows, and, therefore, serious staff training is a must.

Custom HMS pros and cons

Custom hospital management software requires significantly more time to develop and implement. On top of that, the initial investment necessary to create such a solution may look more challenging than licensing fees for a ready-made system.

So why would some people choose a custom HMS over a ready-made solution? First of all, tailor-made hospital management software offers unprecedented flexibility:

• it’s built to fit existing workflows
• you can customize it in every possible way
• a custom HMS scales great without extra budgeting

In addition, the cost of developing an HMS will eventually be lower than the cost of implementing a ready-made solution if you take into account licensing fees associated with off-the-shelf solutions. In fact, it’s more cost-efficient to develop and maintain a custom hospital management system than depend on a third-party pricing strategy.

Let’s Talk About the HMS Benefits

In our day and age, when value-based healthcare is quickly becoming the standard of care, a hospital management system can offer plenty of competitive advantages to any medical facility.

Automation

First of all, a well-executed HMS has an immediate positive effect on hospital operations by digitizing and automating its existing workflows. That means less manual work and, as a result of the paperless approach, fewer errors for the staff.

Better patient outcomes

Streamlined operations and frictionless information flow between hospital departments also mean a higher chance of positive patient outcomes. Care is delivered faster, and patients get more attention.

Cost-efficiency

The accumulative effect of automation and optimized workflows results in overall cost reduction of healthcare services. Because there are fewer errors and more automation, hospitals can minimize waste in healthcare spending.

Security and compliance

A hospital management system has to remain HIPAA-compliant at all times. Therefore, all medical data stored throughout its modules is strongly protected according to well-defined security standards.

Related: How to build a HIPAA-compliant healthcare app 

Hospital Management System Features

Let’s take a closer look at the main features contained in the critical modules of an HMS.

Patient CRM platform

A patient CRM module helps clinical personnel keep all interactions with clients in sync in one place. That way, any authorized employee can always access a history of hospital-patient relationships.

Such a CRM system can also branch out into a public portal for patient registration.

In addition, such a CRM platform handles patient reminders. It allows creating a personalized communication strategy for each patient individually, based on their needs and preferences.

Doctor directory

Doctors are undoubtedly the most critical asset for any hospital or clinic. However, when we talk about a doctor directory module, we imply other med personnel too.

To ensure the smooth functioning of a hospital, its management needs a proper staff management tool where they can track employees’ availability, their schedule, and contact details, among other things. A med personnel directory should also provide an option to reach out to any professional at any time right from the directory.

Related: How to build a doctor-appointment app

Electronic health records (EHR)

An EHR platform stores patients’ health data, such as symptoms and treatment plans. EHR integration with other HMS modules guarantees that authorized users (e.g., doctors or surgeons) can access patient information from any system module.

Accounting and billing

Simply put, this module keeps the record of everything a hospital owes and earns, automatically processing all incoming, outgoing, and planned payments. The accounting piece of an HMS puzzle is responsible for arguably the most essential part of reporting — the financial well-being of a hospital.

Inventory

An inventory app integrated into hospital management software controls all clinical equipment, medicine, and other assets. Besides that, advanced versions of an inventory module can feature Internet of Things support, enabling tracking the physical location of instruments and other items inside a medical facility.

Lab software

You can think of lab software as a CRM for sample management and lab workflow automation. This solution drastically improves the efficiency of lab operations by removing manual tasks.

Business intelligence

The business intelligence module is where hospital management spends most of its time. That’s where all reports are generated to provide an at-a-glance overview of different aspects of hospital functioning, pulling data from all other modules and external systems.

Apart from reviewing dashboards and reports, management personnel can use this module to modify access rights for different users of a hospital management system.

What You Need to Know Before Implementing Hospital Management Software

Hospital management system software design is a tricky business. How do you avoid the most common mistakes typical for any app development project of this scale? Here are a few things to keep in mind.

Pick platforms carefully

As you already understand, an HMS is a combination of many applications, with each focused on a specific sphere of hospital life. So when you make hospital management software, you don’t need its app to work across all available platforms: web, mobile, desktop, tablets.

For example, patients can use only a mobile app or a web portal. Otherwise, the cost of development will go through the roof. Carefully assess what user groups absolutely need a mobile companion app or whether a responsive web portal accessible from different devices is enough.

HIPAA compliance

To make the most use of a system, you need to design a hospital management system with health data exchange in mind. Therefore, all its modules must be developed according to the HIPAA guidelines.

Related: Guide to HIPAA-Compliant audio and video conferencing SDKs

Chicken-egg dilemma

One reason to build hospital software is to empower its management with insight-bearing reports and analysis of departments’ performance. However, to get information flowing and translate into sexy graphs on a dashboard, you first need to build individual modules to feed the actual data.

You can overcome this challenge by creating a dashboard section for each module. Then, later on, as more modules are released, you can pull all reports together and organize them in a single administrative dashboard.

How to Create Hospital Management Software: Crucial Steps

As with any robust system development, when you build a hospital management system, your priority should be a reliable architecture that can seamlessly scale in the long term. Here are the steps you need to follow to successfully develop a hospital management system.

Step 1: Design a scalable architecture

Whether you stick with web applications or decide to make mobile companion apps for your HMS, you will need a high-throughput central web server. It will work as a central hub syncing data between different modular applications.

The modern approach is to implement a microservice architecture so that each app making up an HMS could be built independently. Some components will require more time and effort to build than others. Therefore, a multi-services approach guarantees that modules can be developed in parallel without impeding the overall progress.

Step 2: Pick the right platforms

As the next step, you need to research the target audience and identify major user roles and work processes. This information will help you decide what platforms your HMS will support.

Most probably, you’ll end up with quite a few web applications plus a couple of mobile applications for doctors and the management team.

Step 3: Prototype

As you can imagine, hospital management software design involves quite a lot of prototyping. Each module needs to be carefully prototyped from low-fidelity wireframes to nearly polished design and validated through user testing.

Here’s what you need to keep in mind as far as prototyping goes. The web app modules that make up an HMS will aid hospital personnel by simplifying their daily routine. So it goes without saying that you can’t compromise their UX for the sake of cutting development costs.

At the same time, you are not looking for eye candy. Instead, you need an intuitive, non-obtrusive design that carries medical workers through their day, seamlessly simplifying their day-to-day tasks.

Step 4: Build a minimal viable product (MVP)

Your best bet is to try and create the most critical system components when you start to make a hospital management system. What modules will have an immediate impact on your operations? Probably, to create an EHR platform and a patient CRM. Start with those — it’s already aplenty.

Related: How to Develop a Minimal Viable Product

Using this iterative MVP method, you can gradually proceed from one module to the next. Again, the microservice architecture will allow you to build several modules at the same time if necessary.

Besides creating the modules, you will also need to engineer APIs that will bind all these components and enable data synchronization.

There are quite a few things to consider when building an HMS, but let me share a couple you can’t miss:

Compliance

All modules of your system that deal with protected health information (PHI), e.g., medical records, have to comply with the HIPAA security guidelines. Consider implementing the following security best practices:

• use 2-factor authentication for cloud-based components
• apply fingerprint or face recognition in mobile apps
• log out users when they are not working with the apps
• encrypt health data and use secure connections to sync it
• remove protected health information from notifications and emails

If you choose to connect your clinic management software with the Internet of Things, you will need to ensure that it adheres to the following standards:

• IEC 62304
• ISO27001
• SOC2 Type 2

So it’s recommended that you find healthcare IoT app developers with the corresponding expertise.

To learn more, check out our article about finding app developers and and developing a medical IoT app

Also check out our article about creating an IoT app.

Careful use of third-party components

Topflight is a huge proponent of reusing time-proven ready components, for instance, to quickly implement a chat instead of developing it from scratch.

However, with custom hospital management system software development, it’s safe to opt for an off-the-shelf feature only if it 100% meets your requirements.

I remember working on a mobile app for managing shift workers with group chats built-in. We picked an existing chat platform to expedite the development of group chatting. Had we spent more time reviewing that chat platform’s functionality, we would have built a custom chat with no limits on the number of participants.

Responsive approach

Even though you don’t always need to create mobile applications for your HMS, it’s a good practice to implement web interfaces with the responsive approach in mind. Web applications built that way scale well across desktop, tablet, and mobile devices, making your system accessible on the go.

Step 5: Test

If you’ve partnered with the right healthcare app development company, there won’t be any issues with testing. An experienced team performs QA analysis every step of the way during the MVP development as soon as another feature is built.

One of the best practices here is to cover 90% of functionality with code testing, which saves a lot of time during manual rounds of QA.

At the minimum, the test design of an HMS should include module testing (QA of individual system components) and integration testing. Chances are, you will still use some of the existing software systems you’ve already deployed at your hospital. Allocate enough time to test interconnectivity between new modules and the integration of the MVP with legacy solutions.

Finally, once the MVP is production-ready, remember to run a complete HIPAA audit. Your development team should be familiar with HIPAA penetration testing to wrap up this step.

Step 6: Deploy

Rolling out hospital software is a daunting task for healthcare providers. At Topflight, we prefer to deploy such robust solutions in increments: moving to the production environment modules one by one, stress-testing each newly released component.

The production environment means we need to transfer the system code from the servers where it has been developed to publicly available web servers.

It’s crucial to put in place DevOps best practices before proceeding with HMS deployment. Simply speaking, that means your dev team needs to keep 3 separate instances of your hospital management software:

• development environment (code is written only here)
• QA environment (a replica of a live product where all new features are tested)
• production environment (the actual live product)

How Much Does It Cost to Develop a Custom Hospital Management System from Scratch?

If you plan to build an online clinic management system from scratch, prepare to allocate around $499,000. An initial MVP is reasonably achievable with a $200,000 budget, but that price would probably include only the most critical modules.

Reach out to one of our experts for a quote and free consultation if you need help with implementing an HMS.

Related Articles:

1. Healthcare Mobile App Design Guide
2. How to build a doctor appointment application
3. A Guide to Computer Vision in Medicine
4. How to create a telehealth application
5. Healthcare App Development Guide
6. How to build a remote patient monitoring application
7. Guide to Collecting Healthcare Data
8. Patient Portal App Development Guide
9. How to Sell Software and Apps to Hospitals